Privacy Policy
We are committed to protecting your privacy and ensuring the security of your personal information. This privacy policy explains how we collect, use and protect your personal information when you contact us and work with us.
Contact details
Name: Natalia Kasnakidis (trading as The Limitless Collective)
Email: [email protected]
Types of personal information we collect
We may collect and process the following information: (by ourselves or through third parties):
· Contact data: Information, such as your name, email address, physical address, number or other contact information.
· Transaction data: Information relating to services we contract to provide to you, which may include name, contact information, payment records and other information you voluntarily share on the enquiry form.
· Usage data: Includes information about how you use our products and services.
· Marketing data: Includes your preferences in receiving marketing and communications from us.
· Characteristics: Information you voluntarily share such as age, gender, race, nationality, physical or mental health conditions, religious beliefs,
political affiliations, sexual orientation and any other identifiable features that relate to your identity or personal circumstances.
· Account data: User login details (not including passwords) account status.
· Search queries and FAQs: Information we receive and collate to help provide the best possible service.
How we get your personal information and why we have it
Direct: Most of the personal information we process is provided by you directly when you contact us by email, via the website or otherwise, for one of the following reasons:
· You have signed up for our newsletter, free resources, webinars or other free services.
· You have applied for or enquired about one or more of our services (for example coaching, writing, speaking, training).
· You are an active client or have been a client.
· You have purchased one of our products or services (for example, online courses or other resources).
· You have entered a competition, promotion or survey.
· You give us some feedback or contact us.
Indirect: We may also receive personal information indirectly:
· Social media and websites: We may conduct research and store public information from third-party social media applications, websites and other avenues.
· Third-parties: We may receive contact and service-related data from providers of technical, payment and delivery services such as Groove and Stripe so that we can provide our services.
· Cookies: We use cookies and similar technologies that automatically collect certain information when you visit our website. This helps us serve you better and improve performance, usability and effectiveness of our online presence.
How we use personal information
We use personal information:
· To assess and respond to your enquiry for services.
· To maintain effective communications with you and keep you updated about our products and services.
· To inform, tailor and provide the services we offer.
· To manage any aspect of our services and improve the way we offer them.
· Where it is necessary for our legitimate interests (or those of a third-party) and your rights do not override those interests.
· To comply with legal or regulatory obligation
Lawful bases we rely on for processing personal information
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing personal information are:
· We have a contractual obligation.
· We have a legal obligation.
· We have a vital interest.
· We need it to perform a public task.
· We have a legitimate interest.
· Your consent. In some cases, we ask for your specific permission to process some of your personal information and we will only process such information if you agree to us doing so. You may remove your consent at any time by contacting [email protected]
Marketing, communications and promotional offers
When you subscribe to our newsletter or other services, we collect and may use your name, email address and content preferences so we can tailor messages better to your interests and form a view on what you might want or need. You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and, in each case, you have not opted out of receiving that marketing. Our lawful basis for using and sending you marketing communications is your consent or legitimate interests (in this case to grow and improve our business). You may remove your consent or change /opt out of your email marketing preferences at any time by unsubscribing or contacting us at [email protected]
Cookies and why we use them
Cookies are little files of data sent to your computer or internet-enabled device whenever you visit a website. They allow the website to remember your device and automatically collect certain information about how you use the website.
To help us serve you better, our website uses cookies or related technologies to recognise you, and better understand your requirements and interests and help make your online experience more efficient and enjoyable.
Cookies collect information about your device, such as your IP address, browser and/or other internet log information. They do not usually contain personal information or identify you personally unless you provide information voluntarily (for example completing an enquiry form).
We use different types of cookies: Required, User Preference, Performance and Marketing. Generally speaking, you need to give consent for cookies to be placed on your device and for the information obtained by the cookies to be used and stored on our website.
Required cookies: These cookies are essential for our website to function. You must enable these cookies to be able to use and access our website. These cookies are generally Goove.cm session cookies. They allow our website to perform necessary functions during your current session. We do not need consent for ‘Required’ cookies. Our lawful basis for using and storing personal information provided by Required cookies is legitimate interests. The legitimate interests we are pursuing are the operation of our website.
User Preference cookies, Performance cookies, and Marketing cookies: Where we use these cookies to enhance your experience of our website and services and to enable us to communicate with you in a richer manner that helps us both, we will ask for your consent. You will be able to choose which types of cookies you accept when you first visit and until your choices are logged. You can manage your consent at any time by updating your cookie settings.
- User Preference cookies allow us to remember the choices you have made in the past, such as user name, password (also called ‘functionality’ cookies). Declining to accept may decrease your use and convenience of our website.
- Performance cookies help us collect information about how visitors use our website, and so help us improve how they function. Various third-party analytics services may provide such cookies for us but they are for our use exclusively. This information is also all aggregated and anonymised and cannot be used to identify you.
- Marketing cookies assess your activity to help us deliver more relevant marketing or limit how many times you see particular ads or content. These cookies can share that information with other organizations or advertisers. They are persistent cookies and almost always of third-party provenance. We’ll ask for your consent for these cookies as well.
For general information about cookies and how to control and disable them in your web browser, please visit https://allaboutcookies.org
Transfer to third parties
We do not share your personal data with third-parties, expect as necessary to provide our services, carry out your requests and/or as required by law or regulation (for example, we use third-parties to distribute emails and to facilitate payments). These third-parties may be based or operate outside the UK or Europe and so your data may be transferred and stored overseas. We do not share the personal information you provide to any third-parties for their own direct marketing use.
How we store your personal information
Your information is securely stored on our main database or on third-party sites we use to provide our products and services to you, such as Groove, Stripe, Typeform and Google Forms. We keep personal information for as long as is necessary or appropriate in accordance with this privacy policy. We will then dispose of it by deleting it from our systems.
Linking to other sites
Please remember that if you use a link to go from our website to another site or if you request a service from a third party, this Privacy Policy will no longer apply once you have left this website. Your browsing and interaction on any other website is subject to that website’s own rules and policies and we encourage you to review them before disclosing any personal information.
Your data protection rights
Under data protection law, you have rights including:
Your right of access: You have the right to ask us for copies of your personal information.
Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing: You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at [email protected] if you wish to make a request.
Changes to this Policy
We may change this Policy at any time to reflect our current privacy practice. We will notify you by displaying the updated version with the updated ‘version date’ on this website. By continuing to use and access this website or use our services, you accept the terms of the Privacy Policy, as amended from time to time.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at [email protected] You can also complain to the ICO if you are unhappy with how we have used your data:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
v1 Aug 2023
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