1.   My Services: I provide coaching and mentorship for women who want to fulfil their potential in their life and career without sacrificing their wellbeing. Information and services I provide through coaching sessions, newsletters and other means are designed to offer general guidance to support women’s career and wellbeing and promote lifestyle choices that are aligned with their personal and professional goals. It is important to note that these services are not intended to be a substitute for professional medical advice, diagnosis or treatment.

2.   Working together: I’m delighted that you wish to work with me. Whenever you use a TLC service, you must comply with these Service Terms (which by reference include the Privacy Policy, Cookie Policy and Terms of Use).

3.   Providing the Services: As a consumer, your consumer right protections include that the services must be carried out with reasonable skill and care. Sessions are delivered remotely via videoconferencing or other means of communication I agree with you in advance.

4.   Applying for a TLC Power Hour: You may apply for a TLC Power Hour using the relevant link on my website. Once you submit your application, I will review it. If I do not think a TLC Power Hour is right for you, I will let you know within a week. Otherwise, I will email you a link to the online booking and payment system. You may select a session at a time that suits you. If you cannot find a time that suits you, contact [email protected] and I will try to accommodate your request for another time.

5.   Confirming the Contract: Once your payment has been successfully processed by Stripe, you will see a payment confirmation page. At this point, a legally binding contract has been formed between you and me. Once you have booked a time and date for your session via my SimplyMeet booking page, you will also then receive an automated email confirming details of your booking, along with an invite and dial-in details for the session. 

6.   Payment: Pricing information is contained in the online booking process. Payment must be made in advance of our session using Stripe. Please note that your payment may be subject to any validation checks and authorisations required by Stripe.

7.   Cancelling a booked session: If you cancel a booking more than 48 hours in advance, you are entitled to a refund, less any payment processing fees and refund fees that may be deducted by Stripe. Cancellations after this time are non-refundable but you are entitled to one reschedule. If you need to reschedule, you can select a new timeslot by clicking the “Reschedule” button in your confirmation email. On the rare occasion where I need to rearrange a session, I will give you as much notice as I can and will try my best to reschedule another convenient time as soon as I can for you.

8.   Cooling off period: As a consumer you have the right to cancel the contract within 14 days of the contract date provided you have not taken the service. If you exercise your right, you will be refunded the payment you made in advance, less any payment processing fees and refund fees that may be deducted by Stripe. However, once you confirm that you wish to proceed with the booked session, you lose your right to cancel and my refund policy applies.

9.   Confidential Information: I will treat your information as confidential. I will not disclose it, without your prior written permission, unless disclosure is required by law and/or where I consider it necessary to do so because of concern of risk to yourself and others.

10. Personal data: The Privacy Policy explains how I may use personal data you give me to provide my services, process your payment for the services and inform you about any similar products and services information. I will not give your personal data to a third-party for any other reason unless you agree to it.

11. Intellectual property: You agree that I own the intellectual property rights in any materials or knowhow I may provide (digital or printed). You may only use them for your own personal use. You may not use them for any external commercial purposes or share them with anyone else or incorporate them in other materials or documents on any media. 

12. Limitations on my liability: Except for any legal responsibility that I cannot exclude in law (e.g. death or personal injury), I am not legally responsible for any losses that were not foreseeable to you and me when the contract was created or that were not caused by my breach. In addition, I am not legally responsible for loss of data, loss of profits, cost of cover, or other special, incidental, consequential, indirect damages, however caused. My total liability is limited to the amount you paid for the relevant services.

13. Personal Responsibility: It is important to take personal responsibility for your career and wellbeing. My services are designed to offer general guidance and support but it is for you to decide if my services are suitable for you. It is strongly recommended that you consult with a qualified healthcare professional before making changes to your current health regimen or lifestyle. I am not responsible for actions or decisions you take or losses you incur, whether financial or otherwise, in connection with the services.

14. Changes: I may change these Service Terms from time to time. I will display the updated version on this website. By continuing to use and access this website or my services, you agree to such changes and accept that it is your responsibility to check these Service Terms from time to time. 

15. Handling complaints: If you wish to raise a concern or complaint about my services, please contact me at [email protected] to give me a reasonable opportunity to resolve any problems with you and reach a positive outcome. If we cannot resolve it and either of us wishes to take legal action, the laws of England and Wales will apply to these Service Terms and the courts of England and Wales will have exclusive jurisdiction.