1.     Working Together

1.1.   I will carry out the coaching services you purchase (the “Coaching Package” or “Services”) with reasonable skill and care.

1.2.   The number, length and general timing of coaching sessions are described in the Coaching Package you select on the checkout page. 

1.3.   Coaching sessions must be booked in advance. You may reschedule up to 2 coaching sessions within your Coaching Package, provided you give at least 48-hour notice by email to [email protected]

1.4.   All coaching sessions (including rearranged sessions) must be taken within 14 weeks of our first session. After this date, sessions expire and no refund will be due. 

1.5.   If you are more than 15 minutes late for a session, or do not give 48-hour notice to reschedule, the session will be treated as having been taken and will not be refunded or rescheduled.

1.6.   If my schedule permits, I may be able to offer a grace period of five minutes on a coaching session if we overrun. Any time over that will be deducted from future sessions.

1.7.   Occasionally, I may need to rearrange a coaching session. I will give you as much notice as I can and will try my best to rearrange for another convenient time as soon as I can for you.

1.8.   Where I use third-party platforms to facilitate payment, communication or collaboration in connection with the Services (such as Stripe, Zoom or Notion), I am not responsible for their performance or availability which are governed by their own terms and are not under my control. Where I use a third party to help me deliver the Services themselves, I will remain responsible to you for the Services and for ensuring that such third party complies with my obligations under this Coaching Agreement.

1.9.   If my Services are affected by events beyond my reasonable control (for example, illness, technology or internet issues) and there is a delay before I can restart the Services, I will make reasonable efforts to limit the effect of any of those events and keep you informed. I will try to restart the Services as soon as those events have been fixed. 

2.     Your responsibilities

2.1.   You will pay the Fees for the Services.

2.2.   You are responsible for setting up and maintaining your own account with the third-party platform that we will use as part of the coaching process (eg Notion). Once you are registered, I will give you guest access to a shared workspace on the platform for the duration of the Coaching Package to support our work together. At the end of the Coaching Package, you may copy any relevant materials for your records within 10 working days, after which I will remove your guest access to the shared workspace.

2.3.   Coaching is a collaboration designed to facilitate the development of personal, professional, or business goals, develop a plan for achieving those goals and provide support and accountability with execution. I may provide a suggested structure for the Coaching Package and/or session, including exercises, but you are not required to follow it. I am not responsible for how you wish to structure or use the coaching sessions.

2.4.   You will provide any relevant information that I may reasonably need to provide the Services (e.g. a general understanding of your state of health and how it impacts your day-to-day life and career).

2.5.   You acknowledge that deciding how to handle any issues that may arise, the choices you make in relation to them and whether or not you follow through on any agreed action is exclusively your responsibility. For this reason, although I fully expect great results to come from our coaching sessions, I cannot guarantee any specific outcomes or that all clients will achieve the same results. The results are entirely dependent on your commitment and the effort you put into the programme and the actions we agree. As such, you agree that I am not liable or responsible for any actions or inaction, or for any direct or indirect results of the Services.

2.6.   Coaching is not a substitute for counselling, therapy, mental health care or medical care of any kind. By entering into this Coaching Agreement, you confirm that you will not use it in place of any form of counselling, therapy or medical care.

2.7.   You acknowledge that the Services do not amount to legal, medical, therapeutic or other professional advice and no liability is accepted for following any recommendations or suggestions that I may make. 

3.     Start date

The Coaching Agreement takes effect when you complete your purchase by clicking to accept these Terms and Conditions on the checkout page.

4.     Fees and payment

4.1.   The Fees for the Services are the Package Price for the Coaching Package you select at the time you complete your purchase, as shown on the checkout page. 

4.2.   You may choose to pay the Package Price in full or by instalments at the time you complete your purchase. Instalments are provided as a payment convenience only. Where you choose payment by instalments, you remain liable for the full Package Price. 

4.3.   You authorise me to collect payments via Stripe using the payment method you provide, including any Fees that become immediately due under this Coaching Agreement.

4.4.   If you fail to pay any Fees when they become due under your chosen payment option, I will suspend the Services until all outstanding amounts are paid in full, at which time we will resume the Services. If the Services are suspended for late payment more than once, we may have to end the Coaching Package and you will lose any remaining sessions. Suspension or termination of the Services does not affect your obligation to pay the Fees that have become due.

4.5.   I reserve the right to charge interest on any outstanding and unpaid Fees at the rate of 4% per year above the Bank of England base rate. Time is of the essence in relation to all payments under this Coaching Agreement.

5.     No refund policy

5.1.   Fees are non-refundable even where you do not complete all sessions with me as the fees are for the Coaching Package as a whole and not based on individual sessions.

5.2.   There are two exceptions to this no-refund policy:

5.2.1. where, as a consumer, you are exercising your right to a ‘cooling off’ period; or

5.2.2. where I cancel a Coaching Package and you are entitled to a refund of the coaching sessions for which you had paid in advance but not received due to the cancellation.

5.3.   You agree not to initiate a chargeback on Fees paid or payable for the Services after the expiry of the cooling off period. If a chargeback is initiated, I reserve the right to dispute the chargeback with the payment provider.

6.     Cooling off period

6.1.   As a consumer, you have the right to cancel this Coaching Agreement within 14 days of the date you complete your purchase

6.2.   If you ask for coaching to begin during this 14-day cooling off period, you agree that once the Services have started, you will lose your right to cancel this Coaching Agreement or receive a refund.

6.3.   If you cancel under clause 6.1, you will be refunded your payment, less any payment processing fees and refund fees that may be deducted by Stripe or your credit card company, if you have paid by card.

7.     Keeping information confidential

7.1.   I will treat as confidential all information that you share with me in connection with you receiving the Services. I will not disclose it without your prior written consent unless disclosure is required by law and/or where I consider it necessary to do so because of concerns of risk to yourself and others.

7.2.   You will treat as confidential all information, advice, discussions, and other materials that I share with you in connection with the Services. You will not use, disclose, exploit, copy or modify such confidential information except for the purposes of receiving the Services. If I request, you will immediately return or destroy any confidential information, as instructed. If you wish to make any public statement about The Limitless Collective or Natalia Kasnakidis or the Services, you will obtain my prior written consent, which I may withhold in my absolute discretion.

7.3.   These obligations will not apply to information that:

7.3.1. has ceased to be confidential through no fault of either you or me;

7.3.2. was already in the possession of the recipient before being disclosed by you or me; or

7.3.3. has been lawfully received from a third party who did not acquire it in confidence.

7.4.   Where you participate in group sessions (e.g. as part of a TLC group coaching programme), you will keep any information shared by participants in those group sessions strictly confidential and will not share it with any third parties. You will not use the confidential information of any participant of a group session for your own benefit except with the explicit consent of that participant.

7.5.   The obligations of confidentiality will continue after the end of this Coaching Agreement.

8.     Personal data

The Privacy Policy explains how I may use personal data you give me to provide the Services, process your payment and inform you about any similar products and services information. I will not give your personal data to a third-party for any other reason unless you agree to it. The Privacy Policy is available on the website and is linked at the point of checkout.

9.     Intellectual property

You agree that I own the intellectual property rights in any materials or knowhow I may provide (digital or printed). You may only use them for your own personal use. You may not use them for any external commercial purposes or share them with anyone else or incorporate them in other materials or documents on any media.

10.  Making changes to our Coaching Agreement

Any change to the Coaching Agreement or addition of new services must be agreed in writing by email. Once agreed, the change will form part of this Coaching Agreement. A change may include, where applicable, additional fees for additional services or changes to the dates.

11.  Ending the Coaching Agreement

11.1. The Coaching Agreement and the Services will come to an end at the end of our last coaching session.

11.2. Where Services are provided on an ongoing basis beyond a defined Coaching Package, either you or I may terminate the Coaching Agreement by giving 14 days’ notice in writing to the other.

11.3. I may terminate the Coaching Agreement immediately on giving you written notice if:

11.3.1.    any Fees, instalments or other sums due under this Coaching Agreement remain unpaid for more than 14 days after they become due; or

11.3.2.    you make public statements presented as fact that are false and are likely to cause harm, or you engage in unlawful, abusive, threatening or defamatory conduct likely to cause harm or bring into disrepute the name, goodwill, reputation or image of The Limitless Collective and/or me. 

11.4. Either you or I may terminate the Coaching Agreement immediately by giving written notice to the other if the other is in material breach of this Coaching Agreement and (if the breach is capable of being resolved) has not resolved the breach within 15 days of a written request to do so. The written notice may be by email and must state that the Coaching Agreement will be terminated if the breach is not resolved.

12.  When the Coaching Agreement ends

12.1. When the Coaching Agreement comes to an end, it will not affect the rights or remedies available to you or me under it or any obligations and liabilities accrued to either of us on that date.

12.2. Some provisions in this Coaching Agreement are either expressed to survive when it ends or, from their nature or context, it is contemplated that they will survive when it ends. These provisions shall remain in full force even though the Coaching Agreement has ended. For the purposes of clarity, my right to receive any Fees or other amounts that you owe to me under the Coaching Agreement will survive termination.

13.  Limits on my liability to you

13.1. Except for any legal responsibility that I cannot limit or exclude under applicable law (including death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation), I am not legally responsible for any losses that were not foreseeable to you and me when the Coaching Agreement was created or that were not caused by my breach. 

13.2. In addition, I am not legally responsible for any type of special, incidental, consequential or indirect damages, however caused, including for loss of business, loss of profits, loss of goodwill, loss of business opportunity. 

13.3. My total liability in connection with the Coaching Agreement is limited to the amount you paid for the Services.

14.  Entire Coaching Agreement

The terms in the Coaching Agreement contain the entire Coaching Agreement between us in relation to the Services. You acknowledge that you have not relied on any statement, promise, assurance or warranty given by me or on my behalf which is not set out in the Coaching Agreement and that you have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in the Coaching Agreement.

15.  No third-party rights

No one other than you or I, as parties to the Coaching Agreement, has any right to enforce any term of the Coaching Agreement.

16.  Complaints and disputes

If you wish to raise a concern or complaint about my Services, please contact me as soon as possible at [email protected] to give me a reasonable opportunity to resolve any problem with you and reach a positive outcome. You and I agree not to engage in conduct or communications, including on social media, that is intended to disparage my or your personal brand, business, products/services or any online presence.

17.  Laws and jurisdiction

If we cannot resolve a dispute or claim arising out of or in connection with the Services or the Coaching Agreement and either of us wishes to take legal action, the laws of England and Wales will apply and the courts of England and Wales will have exclusive jurisdiction.